Privacy Policy

Exmoor Trim Limited (“Exmoor Trim”, “we”, “us” and “our”)  is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

Who we are

We are Exmoor Trim Limited, with company number 04352392, and registered office at Trakkers House Roughmoor Industrial Estate, Williton, Taunton, Somerset, England, TA4 4RF, United Kingdom.

Our website can be found at: www.exmoortrim.co.uk.

What is “personal data”?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Information we may collect from you.

We may collect and process the following data about you:

• Name
• Address
• Phone Number
• Email Address
• IP address
• Information that you provide by filling in forms on our site www.exmoortrim.co.uk, including information provided at the time of registering to use our site, subscribing to our service, or requesting further services.
• If you contact us, we may keep a record of that correspondence.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
• The above information may already be stored on our internal systems and our website to verify you as a customer of Exmoor Trim.
• We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by visiting your account or emailing us at mail@exmoortrim.co.uk. If you find any inaccuracies, we will delete or correct it promptly.
• Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this Privacy Policy.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted via PayPal. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To send updates regarding the status of your enquiry or order.
• To send newsletters and details of offers and promotions in which we believe you will be interested if you have agreed to this when signing up.
• To improve the design and content of the Exmoor Trim website.
• To understand the buying behaviour of our registered users.
• To deliver advertising across various social media and other online platforms (e.g. Facebook).
• To administer prize draws and competitions that we run from time to time, as notified to you in the relevant competition terms and conditions

Sharing of Information

We may use technology such as Google Analytics, social media adverts (such as Meta, Instagram, Google adverts ) to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at mail@exmoortrim.co.uk

The only other circumstances under which we would share your personal data are:

If the third party is a member of our group (which means any subsidiaries or ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If our or substantially all of our assets are acquired by a third party, in which case personal data will be one of the transferred assets and the purchaser will be permitted to use the data for the purposes for which it was originally collected by us.

If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce or apply our Terms and other agreements, or to protect the rights, property, or our safety, our customers, or others (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

International Transfers and Transfers to Third Parties

Due to the fact that we use third party processors parties who are located outside of the European Economic Area (EEA), your information may be transferred to and stored at a destination outside of the EEA.

By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be within the EEA and under the GDPR. Such steps may include our entering into contracts with any third parties we engage and the use of approved Model Contractual Clauses. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

The third party processors currently used by Exmoor Trim and their locations are available here:

You can obtain more details of the protection given to your personal data when it is transferred outside the EEA by contacting us at mail@exmoortrim.co.uk.

Data Security

We take online security extremely seriously and have taken rigorous precautions to ensure that your information is processed with confidentiality and accurately. We use security measures such as password protection with two factor authentication, and ensure that all our premises have access restricted to staff/ invited visitors and are locked and alarmed overnight.

Exmoor Trim are compliant with PCI DSS (Payment Card Industry Data Security Standard) Version 2.0.

Exmoor Trim will never email you to ask you to disclose or verify your Exmoor Trim account password, credit card or bank account number. If you are contacted or receive an unsolicited email which asks you for any of this information, disregard the request and report the incident to our Customer Services team at mail@exmoortrim.co.uk.

We don't have access to any sensitive payment details for our customers. When you input your card details during shopping, our card processor, which is Paypal retains all the information about your card and only issues Exmoor Trim with a unique transaction identifier. This number then allows us to process the cost of your order against your card. It also allows us to issue refunds. We don't have access to your card details.

We also have a rigorous audit program, involving independent and regular assessment of our infrastructure and processes to ensure that they meet and continue to meet, the requirements laid down by the Payment Card Industry Standards Council.

Please be aware that in the interests of credit card security you may be contacted by us by phone prior to the dispatch of your order with a request for additional information.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).

Data Retention

We only keep your personal data for as long as it’s necessary for the original legitimate purpose for which collecting the information, or for as long as we have your permission to keep it.

If you have made a purchase from us, we store your personal information for a minimum of 7 years as HMRC and other government bodies require us to keep transactional and invoicing records for this length of time.

If you have requested information from us via our website or via phone we will store your personal data on file for a minimum of 1 year, but we will not send marketing information to you unless you have given us permission to do so.

User Rights

Lawful Bases. We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following bases applies:

• You have given your clear consent to the processing of your personal data for a specific purpose.
• Processing is necessary for the performance of a contract to which you are a party (or for us to take steps at your request prior to entering into a contract with you).
• Processing is necessary for our compliance with the law.
• Processing is necessary to protect someone’s life.
• Processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law.
• Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests, such as allowing us to effectively and efficiently manage and administer the operation of our business, maintaining compliance with internal policies and procedures, monitoring the use of our copyrighted materials, offering optimal, up-to-date security and obtaining further knowledge of current threats to network security in order to update our security.

Data Subject Rights. Under the Data Protection Act 2018, the GDPR and/or the Privacy and Electronic Communications Regulations (“PECR”), you have the right to:

• Withdraw your consent to the processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so (such as to comply with a legal obligation).
• Be informed of what data we hold and the purpose for processing the data, as a whole or in parts.
• Be forgotten and, in some circumstances, have your data erased by ourselves and our affiliates (although this is not an absolute right and there may be circumstances where you ask us to erase your personal data but we are legally entitled to retain it).
• Correct or supplement any information we hold about you that is incorrect or incomplete.
• Restrict processing of the information we hold about you (for example, so that inaccuracies may be corrected—but again, there may be circumstances where you ask us to restrict processing of your personal data but we are legally entitled to refuse that request).
• Object to the processing of your data.
• Obtain your data in a portable manner and reuse the information we hold about you.
• Challenge any data we use for the purposes of automated decision-making and profiling (in certain circumstances—as above, there may be circumstances where you ask us to restrict our processing of your personal data but we are legally entitled to refuse that request).
• Be notified when your personal data has been breached in a way that is breach is likely to result in a risk to your rights and freedoms.
• Ask us not to process your personal data for marketing purposes (but you will always be able to unsubscribe from marketing emails via an unsubscribe link and we will get your express opt-in consent before we use your data or share it with any third parties for marketing purposes).
• Complain to a supervisory authority (e.g. the Information Commissioner’s Office in the UK) if you think any of your rights have been infringed by us. We would, however, appreciate the chance to address your concerns, so please contact us prior to taking this step.
• You will not have to pay an unreasonable fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
• You may revoke your consent for us to use your personal data as described in this Privacy Policy or enforce any of the other rights above at any time by emailing us at mail@exmoortrim.co.uk.

Third-party Links

Our website may contain links to and from the websites of our service providers, partners, advertisers and affiliates.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalized service.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

The table below lists the cookies we collect and what information they store.

Policy Changes

We reserve the right to update or modify our privacy policy by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email.

Contact Information

If you have any questions or concerns about the privacy policy, cookie policy or our use of your data, please contact us at:

Data Protection, Trakkers House Roughmoor Industrial Estate, Williton, Taunton, Somerset, England, TA4 4RF, United Kingdom, or mail@exmoortrim.co.uk.